Solving counselling for the modern individual

  • Client: Minds for Life
  • Sector: Healthcare
  • Location: United Kingdom
  • Duration: 2017-2018

Minds for Life engaged Future Workshops to create an accredited mobile counselling platform when online counselling first erupted onto the technology scene. Minds for Life is owned by XenZone, an organisation that provides mental health services to the NHS and over 250,000 people over 17 years.

The family of Minds for Life mobile apps bring clinical best practice in recovery and self-management to those seeking mental health support on their own terms. — the mobile apps offer psychoeducational learning as engaging, interactive content. They offer practical strategies and wellbeing tools and assessments, along with access to experienced, professional therapists.

Our collaboration with Minds for Life started by understanding their business strategy and goals and of course their user needs. Based on their business goals and user needs we created a backlog, containing the features for the MVP and a plan for feature releases.

The Opportunity

Build a native mobile-only solution to enter a new B2C market for adult consumers with the aim of leveraging existing expertise and content and become the de-facto provider of digital mental health services. Later, the plan for the business was to create a suite of topical apps, concentrating on recovering from different mental health presenting issues.

The platform gives quick access to BACP or UKCP registered therapists. Depending on the support package, users can call and/or message their counsellor to explore relationship troubles, depression and anxiety. You can also get mood and sleep tracking and a moderated anonymous forum.

The Process

After having a better understanding of the business goals and user needs we started sketching and our ideas started taking shape.

While designing possible solutions we also started looking at the market, to understand what other businesses on the market are doing. This gave us a better understanding into what works well and what doesn’t work in the existing products and so we moved from sketches to a mid-fidelity prototype. We tested our designs with the users. We received a lot of good insights which allowed us to improve the journey before moving into the visual design & development phase.