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OSN's self service App increases customer satisfaction and decreases churn

“At OSN we needed to modernize our digital channels, moving away from calls, sms and IVR for movie ordering, bill payments and trouble shooting. We knew our customers and processes and Future Workshops knew how to simplify customer journeys into effective steps in a self-service app. Now 48% of all OSN Cinema orders are done through the MyOSN app.”
Jackie Williams - Product Manager, MyOSN